VAT and GST get mentioned a lot if you read about business or shop internationally. You might even see those little extra charges on receipts or invoices and wonder what they really mean. VAT stands for “Value Added Tax,” while GST means “Goods and Services Tax.” Both are types of indirect taxes governments use to … Read more
Why Bother With Reference Checks Anyway? You’ve probably heard someone say reference checks are just a hoop to jump through at the end of hiring. Some people see them as routine, maybe even a formality. But skipping them—or treating them like paperwork—can easily leave you with headaches down the road. Reference checks can tell you … Read more
Reference checks are one of those steps toward the end of the hiring process that can make a real difference—if you do them right. If you’re like most people, you’ve probably wondered if calling someone’s old boss even works or if it’s just a box to tick. But there are ways to get it right … Read more
Let’s be honest: keyboard shortcuts don’t sound all that exciting. But if you’ve ever watched a coworker breeze through their workflow while your mouse is still hovering over a drop-down menu, you know they matter. Keyboard shortcuts are tiny time-savers that pile up into actual hours each week—especially if your job is mostly at a … Read more
If you’ve ever wondered what really happens between a customer’s first click and their final purchase, you’re not alone. Businesses are constantly trying to figure out what makes their customers happy—and what pushes them away. That’s where customer journey mapping comes in. Customer journey mapping is basically a way to visualize all the steps a … Read more
Small business owners and managers feel a real crunch when it’s time to raise prices. Maybe your costs have gone up, or you’re adding new features people asked for. Either way, you have to think hard before you send out that price change email. The fear? Your customers might freak out and leave, thinking you … Read more